Refund policy
Returns
Before you request or arrange return, please read the information below carefully.
You may return any delivered item(s) you have purchased within 14 working days of delivery, for any reason (including if you simply change your mind). To do so you must notify us in writing via email within 7 working days of delivery. If you are returning an item(s) for any reason, except damaged item(s), you will need to cover the costs of returning the item(s) to us.
We will not accept returns or cancellations if the item(s) have been opened, damaged or altered in any way that could be deemed as you are using or treating the item(s) as your own. You must keep any item(s) you intend to return to us unopened and in good condition. Item(s) must be returned in the same condition as they were delivered.
Care must be taken to ensure the return item(s) are packed well to avoid damage. For returned items over £50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot provide a guarantee that we will receive your returned item.
Our standard returns policy for item(s) bought is 14 days and to qualify for a full refund the item must be:
- unopened
- in its original packaging
- in a resalable condition
- complete and as purchased
- returned to us within 14 days of delivery.
Refunds
Refunds will be processed within 14 days. Where exchange rates of currency are involved, the refund will be made in the currency used when you paid for the order. fmula+ does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.
Late or missing refundsIf you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund, please contact us at hello@fmulaplus.com
QuestionsStill have questions, please contact us at hello@fmulaplus.com